Exchange Service

Customers who shop on the Soft Meal Shop website can enjoy a 7-day exchange service if they find any quality issues with the products, but must abide by the following terms:
1. Contact us within 7 days of purchase.
2. Products can only be exchanged if they are accompanied by the invoice, intact packaging box, accessories inside the box, instructions, etc.
3. Special price items, no return/exchange/warranty.
The company will inspect the goods to be replaced and reserves the right not to replace the goods for the following reasons:
1. Man-made damage;
2. Negligence, loss or improper handling of goods or accessories;
3. Has been altered or repaired without authorization.
The company does not provide cash refund service.
The company reserves the right to make the final decision on product replacement.

Repair and maintenance services
If there is a care card in the product box, the customer must fill it out and send it back to the designated address according to the instructions on the care card.
Please also pay attention to the warranty terms and conditions in the warranty card.
* The Project Futurus Limited reserves the right to amend the terms without prior notice and reserves the right of final decision.
* In case of any disputes, The Project Futurus Limited reserves the right of final decision.

Exchange Service
Subject to the following terms, customer is entitled to the 7-day guarantee exchange service for purchases with quality problems:
1. Exchange request should be made and contact us within 7 days from the date of merchandise purchased;
2. Customer must present the original invoice/receipt, user manual, warranty card (if any) together with all items
(including original packaging) included in the sale purchase; and
3. All discounted or promoted merchandise cannot be exchanged or maintained.
We reserve the right not to exchange if we found that the defect is caused by:
1. misuse, abuse or accident;
2. negligence, loss or not conforming to those specified in the User Manual;
3. altered or replaced by any other person not explicitly authorized our company.
Please note that cash refund is not available.
In the event of dispute, the decision of The Project Futurus Limited shall be final and conclusive.

Maintenance and Warranty Service
Warranty is only valid for the warranty card has been completed and returned to the address designated on the card.
Customer should read carefully on the terms and conditions of the warranty card before return.
* The above terms and conditions are subject to change by The Project Futurus Limited without giving
prior notice to customer.
* For any disputes, The Project Futurus Limited reserves all final decision rights.